Privacy Policy

Scalli Murphy Law SMS Communication Service

1. Information We Collect

When you opt in to our SMS service, we collect and process the following information:

• Personal Information: First name, last name, mobile phone number
• Communication Data: SMS message content, delivery status, timestamps
• Technical Information: Mobile carrier information, device type (when available)
• Consent Records: Records of your opt-in consent and any opt-out requests

2. How We Use Your Information

We use the information collected for the following purposes:

• Sending appointment confirmations and reminders
• Providing updates about appointment changes or cancellations
• Communicating critical case-related information when necessary
• Maintaining records of your communication preferences
• Ensuring compliance with telecommunications regulations
• Improving our SMS service quality and delivery

3. Legal Basis for Processing

We process your personal information based on:

• Consent: Your explicit opt-in consent to receive SMS communications
• Legitimate Interest: Providing efficient client communication and appointment management
• Legal Obligation: Compliance with attorney-client communication requirements and telecommunications laws

4. Information Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties, except:

• SMS Service Providers: We use third-party SMS platforms to deliver messages (these providers are bound by strict confidentiality agreements)
• Legal Requirements: When required by law, court order, or legal process
• Professional Obligations: As required by attorney-client privilege and professional responsibility rules
• Emergency Situations: To protect the safety and legal interests of our clients when necessary

5. Data Security

We implement appropriate security measures to protect your personal information:

• Encrypted transmission of all SMS communications
• Secure storage of contact information and consent records
• Access controls limiting who can view your information
• Regular security assessments of our SMS service providers
• Staff training on confidentiality and data protection

6. Data Retention

We retain your SMS-related information as follows:

• Contact Information: Maintained while you remain an active client or until you request deletion
• Consent Records: Kept for 7 years as required by telecommunications regulations
• Message Logs: Retained for 2 years for service improvement and compliance purposes
• Legal Matter Records: Maintained according to attorney record-keeping requirements

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Opt-Out: Reply “STOP” to any message or contact our office directly
• Access: Request information about what personal data we have about you
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your SMS-related personal information (subject to legal retention requirements)
• Data Portability: Request a copy of your personal information in a structured format

8. Third-Party SMS Service Providers

We use reputable third-party SMS service providers who:

• Are bound by strict data processing agreements
• Comply with applicable privacy and telecommunications laws
• Implement appropriate security measures
• Are prohibited from using your information for their own purposes

9. Children’s Privacy

Our SMS service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18 for SMS communications.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with an updated “Last Updated” date. Continued use of our SMS service after changes constitutes acceptance of the updated policy.

11. State-Specific Privacy Rights

Depending on your state of residence, you may have additional privacy rights:

• California Residents: May have additional rights under the CCPA
• Other States: May have rights under applicable state privacy laws

Contact us for information about state-specific privacy rights.

12. International Users

Our SMS service is primarily intended for clients within the United States. If you are located outside the U.S., please be aware that your information may be transferred to and processed in the United States.

14. Effective Date

This Privacy Policy is effective as of January 1, 2025 and applies to all SMS communications from that date forward.

© 2025 Scalli Murphy Law. All rights reserved.